Returns & Refunds

Because ghee is a sealed food product, we accept returns only where the item arrives damaged, leaking or incorrect. Write to us within 48 hours of delivery with your order number and photographs, and we will arrange a replacement or a full refund. Refunds are processed to the original payment method within 5–7 business days of the return being approved.

• The jar arrived damaged, cracked or leaking.
• You received a different product, variety or size from the one you ordered.
• The product was past its best-before date on arrival.
• The seal was broken or tampered with on arrival.

• Jars that have been opened or used, except where one of the conditions above applies.
• Requests raised more than 48 hours after delivery.
• Changes in texture or colour caused by temperature — ghee firming, turning grainy in cold weather or going liquid in heat is normal and is not a defect.
• Change of mind after the seal has been broken.

• Contact us within 48 hours of delivery with your order number.
• Include photographs of the outer parcel, the jar and the seal.
• Do not discard the packaging until the request has been resolved — the courier may need to inspect it.
• We will confirm by email whether a replacement or a refund is being arranged.

Approved refunds are processed to the original payment method within 5–7 business days of approval. The time it then takes to appear on your statement depends on your bank or card issuer.

For Cash on Delivery orders, refunds are made by bank transfer to an account you nominate.

An order can be cancelled at no cost any time before it is dispatched — contact us with your order number. Once a parcel has been handed to the courier it can no longer be cancelled, but the returns process above still applies once it arrives.